How did your interpretation of the message change from one modality to the next?
The three different types of communication modalities portrayed a completely different interpretation for me. One of the differences I noticed right away was the tone and mood of the sender. “One of the most robust findings in the sociological literature is the positive effect of communication on cooperation and trust” (Jensen et al, ND).
The email modality was right to the point and did not convey a very friendly tone. I interpreted is as very matter of fact with very little emotion involved. It was standoffish, in my opinion, and forced me to assume there was very little morale amongst the team members. I interpreted the voicemail modality with a more friendly tone from someone who was interested in working with the team member. The face-to-face modality was my favorite form of communication as the audience was able to cue in on body language as well as tone. The speaker let the recipient know exactly what she needed to say but did so in a friendly, noninvasive manner.
What factors influenced how you perceived the message?
The factor that influenced my perception the most was the different tones that I perceived from each type of modality. The email lacked any tone as there was nothing to help me determine whether or not the sender was a positive team member or a disgruntled employee. “Written stuff, like this article, can seem to be direct. I write. My editor edits. You read. But what if I’m not clear in my writing? What if you don’t get my jokes? Or my grammar and punctuation is so poor that you miss the point? Communication fails” (Phillips, 2014). The voice and face-to-face modalities allowed me to get a feel for the tone of the message through the sound of the sender’s voice inflection and their body language in the face-to-face modality.
Which form of communication best conveyed the true meaning and intent of the message?
The face-to-face modality was my favorite choice and conveyed the true meaning of the message as I was able to hear and see the sender.
What are the implications of what you learned from this exercise for communicating effectively with members of a project team?
Communication and listening are key components for positive team morale and successful project management. It is important for the project manager to set the ground work for the way in which team members communicate to one another in order to avoid false assumptions or a break-down of team morale.